Friday, April 13, 2007
The invisible library: paradox of the global information infrastructure - Challenges faced by libraries and proposed research designs
LIBRARIES ARE AN ESSENTIAL COMPONENT of a nation's information infrastructure, yet often they are invisible to their users and other stakeholders. In the context of this special issue, the paper presents four challenges faced by libraries and proposes research designs to address each of them. The four challenges involve: 1. invisible infrastructure, 2. content and collections, 3. preservation and access, and 4. institutional boundaries. I propose a mixture of research methods that includes surveys, case studies, documentary analyses, and policy analyses. Only with a better understanding of these challenges can libraries find their best fit in the information infrastructure of our networked world.
INTRODUCTION
Computer and communication networks now encircle the globe. Despite the oft-repeated claim that half the world's population has never made a telephone call, we receive daily television, radio, and newspaper reports filed via satellite from Afghanistan, one of the planet's least-developed countries. Many of these reports become available almost immediately on the Internet. Information technologies have become ubiquitous in the developed world and widely available elsewhere.
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An increasing proportion of communication and commerce takes place via computer networks. Friends, family, colleagues, and strangers rely on e-mail to maintain relationships and to transact business. Most of the activities of writing, editing, and publishing involve computers and networks regardless of whether the final product appears online or on paper, making "electronic publishing" a misnomer. Even in the "old economy," orders are placed, invoices are paid, and credit cards are verified and charged via computer networks. Individuals turn to the Internet as a primary source for all sorts of information--health, hobbies, homework, news, shopping, music, games, research, and general curiosity.
Libraries are but one of many institutions that could no longer function without computer networks, at least in the developed world. Libraries depend upon computer networks as a means to provide access to local and remote information resources. While physical materials continue to form the core of most library collections, fewer and fewer services require that users physically enter the library building. Even artifacts such as books can be ordered online for delivery to one's home or office.
A paradox of the networked world is that as libraries become more embedded in the information infrastructure of universities, communities, governments, corporations, and other entities, the less visible they may become to their users, funders, and policy-makers. Libraries must be integral components of the information infrastructure of their organizations if they are to provide the most effective, efficient, and appropriate services to their user communities. Independence and isolation are not suitable alternatives.
Historically, libraries have played key roles in information-oriented societies. Yet today, some of their roles are being duplicated by other public institutions such as archives and museums and by commercial providers of content and services. Individuals and organizations now have many information sources alternative to those provided by libraries, which would suggest that the role of libraries is shrinking. However, libraries are expanding to include a wider array of services, such as providing digital libraries and support for distance learning. Despite this broader scope, libraries exist in a competitive environment, facing greater demands for services and often with fewer resources to meet those demands.
Libraries can and should play key roles in the emerging global information infrastructure. To do so, they must address a number of complex challenges. Research on these challenges will assist libraries in identifying and accomplishing their roles in a global information infrastructure. The four challenges for libraries are introduced in a recent book (Borgman, 2000). Here I extend and update those issues, frame them as research questions, and suggest methods to explore them.
INFORMATION INFRASTRUCTURE
A first step in exploring the role of libraries in a global information infrastructure is to consider what is meant by "infrastructure." Familiar phrases such as "national information infrastructure" and "global information infrastructure" are rarely accompanied by clear definitions of the underlying concepts. Star and Ruhleder (1996) were among the first to describe infrastructure as a social and technical construct. Their eight dimensions can be paraphrased as follows: An infrastructure is embedded in other structures, social arrangements, and technologies. It is transparent, in that it invisibly supports tasks. Its reach or scope may be spatial or temporal, in that it reaches beyond a single event or a single site of practice. Infrastructure is learned as part of membership of an organization or group. It is linked with conventions of practice of day-to-day work. Infrastructure is the embodiment of standards, so that other tools and infrastructures can interconnect in a standardized way. It builds upon an installed base, inheriting both strengths and limitations from that base. And infrastructure becomes visible upon breakdown, in that we are most aware of it when it fails to work--when the server is down, the electrical power grid fails, or the highway bridge collapses.
INTRODUCTION
Computer and communication networks now encircle the globe. Despite the oft-repeated claim that half the world's population has never made a telephone call, we receive daily television, radio, and newspaper reports filed via satellite from Afghanistan, one of the planet's least-developed countries. Many of these reports become available almost immediately on the Internet. Information technologies have become ubiquitous in the developed world and widely available elsewhere.
Advertisement
An increasing proportion of communication and commerce takes place via computer networks. Friends, family, colleagues, and strangers rely on e-mail to maintain relationships and to transact business. Most of the activities of writing, editing, and publishing involve computers and networks regardless of whether the final product appears online or on paper, making "electronic publishing" a misnomer. Even in the "old economy," orders are placed, invoices are paid, and credit cards are verified and charged via computer networks. Individuals turn to the Internet as a primary source for all sorts of information--health, hobbies, homework, news, shopping, music, games, research, and general curiosity.
Libraries are but one of many institutions that could no longer function without computer networks, at least in the developed world. Libraries depend upon computer networks as a means to provide access to local and remote information resources. While physical materials continue to form the core of most library collections, fewer and fewer services require that users physically enter the library building. Even artifacts such as books can be ordered online for delivery to one's home or office.
A paradox of the networked world is that as libraries become more embedded in the information infrastructure of universities, communities, governments, corporations, and other entities, the less visible they may become to their users, funders, and policy-makers. Libraries must be integral components of the information infrastructure of their organizations if they are to provide the most effective, efficient, and appropriate services to their user communities. Independence and isolation are not suitable alternatives.
Historically, libraries have played key roles in information-oriented societies. Yet today, some of their roles are being duplicated by other public institutions such as archives and museums and by commercial providers of content and services. Individuals and organizations now have many information sources alternative to those provided by libraries, which would suggest that the role of libraries is shrinking. However, libraries are expanding to include a wider array of services, such as providing digital libraries and support for distance learning. Despite this broader scope, libraries exist in a competitive environment, facing greater demands for services and often with fewer resources to meet those demands.
Libraries can and should play key roles in the emerging global information infrastructure. To do so, they must address a number of complex challenges. Research on these challenges will assist libraries in identifying and accomplishing their roles in a global information infrastructure. The four challenges for libraries are introduced in a recent book (Borgman, 2000). Here I extend and update those issues, frame them as research questions, and suggest methods to explore them.
INFORMATION INFRASTRUCTURE
A first step in exploring the role of libraries in a global information infrastructure is to consider what is meant by "infrastructure." Familiar phrases such as "national information infrastructure" and "global information infrastructure" are rarely accompanied by clear definitions of the underlying concepts. Star and Ruhleder (1996) were among the first to describe infrastructure as a social and technical construct. Their eight dimensions can be paraphrased as follows: An infrastructure is embedded in other structures, social arrangements, and technologies. It is transparent, in that it invisibly supports tasks. Its reach or scope may be spatial or temporal, in that it reaches beyond a single event or a single site of practice. Infrastructure is learned as part of membership of an organization or group. It is linked with conventions of practice of day-to-day work. Infrastructure is the embodiment of standards, so that other tools and infrastructures can interconnect in a standardized way. It builds upon an installed base, inheriting both strengths and limitations from that base. And infrastructure becomes visible upon breakdown, in that we are most aware of it when it fails to work--when the server is down, the electrical power grid fails, or the highway bridge collapses.
# posted by Medical Information : 4:44 AM
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