Credit Cards Online Information

Credit Cards Online 2004 will present current developments in the credit card industry including the adoption and deployment of online customer self-service solutions. Speakers will discuss the best and worst of credit card issuers' online strategies and highlight winning practices in multi-channel customer service, e-statements, paper suppression and customer service call deflection. Other sponsors of the event include First Data, Incurrent and Trilegiant.

The event's host, Livermore Research, is one of the leading experts in the credit card industry. It uses a proven methodology to uncover and report new online developments within all the major credit and charge card issuers and it is consistently the first industry source to report new functions, updated capabilities and site redesigns.

edocs provides a complete online self-service software platform for the credit card industry and works with several leading card issuers including GE Consumer Card Services and Target. edocs' Card Manager enables issuers to offer a complete and compelling online service experience for consumer and commercial cardholders and it delivers substantial cost savings and improved customer service levels. With edocs' solution in place at an issuer's website, business and consumer cardholders can view recent activity and account status, request usage alerts, categorize transactions, turn off paper delivery and run spending analysis reports.